Refund and cancellation policy
Last updated 17 October 2026
Saath sells prepaid packs of photo credits. One credit makes one photo. This page explains when you get a credit back, when you get your money back, and how long each takes.
What you are paying for
The current packs are ₹99 for 2 photos, ₹199 for 5 photos and ₹399 for 12 photos. Prices include GST. Each pack is a one-time payment. There is no subscription and no auto-renewal, so you will never be charged again unless you buy another pack.
Credits are valid for 12 months from the date of purchase.
Refunds at a glance
| Situation | What happens | Timing |
|---|---|---|
| A photo fails, or our checks block it | The credit comes back to your balance automatically. | As soon as the photo fails |
| Our automatic check finds a delivered photo clearly does not look like you | You keep the photo and the credit comes back automatically. | As soon as the check finishes |
| A photo does not look like the two of you | Tap “Not us” and we make it again for half a photo credit, once per paid photo. | The new photo starts straight away |
| Money was debited but your order was not confirmed | Your bank, UPI app or our payment partner refunds it automatically. | Usually 5 to 7 working days |
| You change your mind and have not used any credits from that purchase | Full refund of that purchase, if you ask. | Ask within 7 days of purchase |
| You have used credits from that purchase, or more than 7 days have passed | No refund, except where the law requires one. | Not applicable |
Photos that fail or do not look like you
You never pay for a photo we could not make. If a photo fails for a technical reason, or our checks stop it (for example, because a photo seems to show a minor or a public figure), the credit returns to your balance without you asking.
We also check every finished photo for likeness. If the check finds that a photo clearly failed to look like you, we still show it to you and return the credit automatically.
If a photo passes our check but you feel it does not look like the two of you, tap “Not us”. We make it again for half a photo credit. You can redo each paid photo once this way; a redo cannot itself be redone at half price. Making another version of a photo for any other reason, such as a different pose, uses one credit.
Money debited but no order
Sometimes money leaves your account but the payment does not reach us, for example when a UPI app times out. You do not need to do anything. Your bank, UPI app or our payment partner, Dodo Payments, returns the money automatically, usually within 5 to 7 working days. If it has not arrived after 7 working days, write to us with the payment details and we will follow it up.
Unused credits
If you have not used any credits from a purchase, you can ask for a full refund of that purchase within 7 days of buying it. When we refund a purchase, its credits are removed from your balance.
After 7 days, or once you have used any credits from that purchase, the purchase cannot be refunded, except where the law requires it. Credits that are not used within 12 months of purchase expire and are not refunded.
How to ask for a refund
Email discuss@zobyt.com with:
- the email address you used on Saath, if you added one;
- the payment ID, from the confirmation SMS or email sent by our payment partner, or from your UPI app;
- the date and amount of the payment;
- a line about what went wrong.
We usually reply within 1 working day. Approved refunds go back to the original payment method (the same UPI account, card or bank account) within 5 to 7 working days. Your bank may take a little longer to show it.
Cancellations
There is no subscription to cancel. Each pack is paid for once, and the credit for a photo is used when the photo is made.
If you delete your photos and data from the Account page, any unused credits are lost. If you are eligible for a refund, ask for it before you delete.
Your legal rights
This policy does not limit any rights you have under the Consumer Protection Act, 2019 or other Indian law. If you are not happy with how we handled a refund, contact us.